TorTalk crashes

[AndreasB-MAU]

Important

• Please always consult the documentation first before creating a bug report: https://safeexambrowser.org/windows/win_usermanual_en.html.
• Please always attach the log file(s) of the affected session(s)! They can be found under %LocalAppData%\SafeExamBrowser\Logs.

Describe the Bug
TorTalk crashes when trying to read text using OCR.

Steps to Reproduce
Steps to reproduce the behavior:

1. Start Edge
2. Login to Inspera
3. Start Exam with SEB
4. Start TorTalk -> Mark Text -> Click on OCR and Play

Expected Behavior
TorTalk should play the marked text

Screenshots
Screenshots attached

Version Information

• OS: [e.g. Windows 11 Education 23H2
• SEB-Version 3.10

Additional Context
No issues with TorTalk outisde of SEB. Also works with SEB 3.5
Logfiles attached

2025-10-10_10h50m21s_Client.log
2025-10-10_10h50m21s_Runtime.log
2025-10-10_10h50m21s_Browser.log

[dbuechel]

We have no experience with the mentioned third-party application; judging by the screenshots, there appears to be an issue with / bug in the application itself. Have you tried reporting it to the application manufacturer?

The following issue resp. comment may however be related to your problem, so please try to change the configuration as explained here: #1284 (comment).