From 7653dfda038f3ee7e437b43bcc51faa849ba0c5f Mon Sep 17 00:00:00 2001 From: nenizera Date: Wed, 27 Aug 2025 17:19:34 +0100 Subject: [PATCH] [[Support] Update contacting-cloudflare-support.mdx Can we refer it to docs on how to capture HAR files? --- src/content/docs/support/contacting-cloudflare-support.mdx | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/src/content/docs/support/contacting-cloudflare-support.mdx b/src/content/docs/support/contacting-cloudflare-support.mdx index b4841fceeea1d2..9739cf6509d9a2 100644 --- a/src/content/docs/support/contacting-cloudflare-support.mdx +++ b/src/content/docs/support/contacting-cloudflare-support.mdx @@ -99,7 +99,7 @@ To submit a support case, follow these steps: - A description of the actual results vs expected results - Steps to reproduce the issue, with example URLs  - Exact error messages - - HAR files + - [HAR files](/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/#generate-a-har-file) - Screenshots - Relevant logs from the origin web server - Output from [test tools](/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/) such as MTR, traceroute, dig/nslookup, and cURL @@ -130,7 +130,7 @@ _Packet Capture_ - pcap, pcapng, cap Cloudflare Support only accepts the WARP diagnostics as compressed files. -Please do not upload ZIP or RAR files when sharing HAR files, and please do not share compressed documents like DOCX, XLSX or PPTX. +Please do not upload ZIP or RAR files when sharing [HAR files](/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/#generate-a-har-file), and please do not share compressed documents like DOCX, XLSX or PPTX. The maximum file size is **20 MB**. If you need to share a larger file, please provide a link to the file using Google Drive or a similar sharing platform of your choice.