🙋‍♂️ Support & Feedback: RightMenu Master 🙋‍♂️ Support & Feedback: RightMenu Master

[choibyungsam]

🙋‍♂️ How can we help you?

Hello.

I downloaded the "RightMenu Master" app from the Mac App Store and purchased the All Access Lifetime in app.

My apple id : cbsangel@naver.com

The card payment has been made normally and the amount has been withdrawn.

But this app is still asking me for payment.

It doesn't work even if you erase and reinstall the app and press Restore Purchase.

Please solve it.

Thank you.

💻 Desktop

macOS 15.0 (Sequoia)

ℹ️ Additional context

No response

[jaywcjlove]

@choibyungsam

Hello, thank you for contacting me! I am very sorry for the issue you're encountering. Since the payment is processed through Apple's built-in payment system, I do not have a backend to record payment information, and Apple's backend system does not provide a query function. Therefore, I cannot directly check your payment status. Please follow the steps below to troubleshoot, and feel free to send any related information to my email kennyiseeyou@gmail.com:

1. Confirm if the relevant item was purchased:

   • Please make sure you are logged into the correct Apple ID on your device and confirm that you purchased the relevant item in "RightMenu Master."
   • You can check your purchase history in the App Store to see if "RightMenu Master" and the "RightMenu Master - Lifetime" or other paid items appear. If you find it, the purchase should be successful.

2. Restore purchase:

   • Make sure your device is connected to the internet and logged into the correct Apple ID. If you haven't tried yet, you can click the "Restore Purchase" button in the app.

3. Payment processing:

   • Although the payment has been deducted from your card, Apple may sometimes delay processing. Please wait a while to see if the purchase restores. If the issue persists, I recommend contacting Apple support to check for any incomplete payment issues.

4. Clear cache:

   • If the problem persists, try signing out of your Apple ID and signing back in, or uninstall and reinstall the app to refresh the purchase record.

5. Contact Apple Support:

   • If none of the above methods work, I suggest contacting Apple support, providing your Apple ID and purchase information, and they can help you further resolve the issue.

As an independent developer, I highly value user experience and apologize for any inconvenience this may have caused. If you have any specific error messages or logs, feel free to send them to me, and I will do my best to help you resolve the issue.

Thank you for your patience and support!

[choibyungsam]

There is a purchase history in the Apple Store and the amount of the card has been withdrawn.

I still haven't solved this problem.

Is it difficult to send me the promotion code and register it?

[jaywcjlove]

Thank you for your patience! I understand the issue you're facing. To better assist you, could you please provide a screenshot of your purchase history and send it to my email (kennyiseeyou@gmail.com)? Once I receive it, I will promptly send you the promo code and help you complete the registration. Thank you for your cooperation! @choibyungsam

[choibyungsam]

Hello, I received your email.

As you requested, I attached the app purchase email and card receipt received from Apple as images.

Then please give me the code.

Thank you.

[jaywcjlove]

@choibyungsam The promo code has been sent to your email. Please check and confirm if it works.