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Copy file name to clipboardExpand all lines: src/privacy/account-deletion.md
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@@ -18,46 +18,14 @@ To delete the data for an entire source, email the Customer Success team [(frien
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> note "Deleting source data"
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> When Segment deletes your data for a particular source, the deletion is not forwarded to sources or data storage providers associated with your account: your data is only removed from Segment's S3 archive buckets. To remove your data from external sources, reach out to the individual source about their deletion practices.
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## Remove a Unify space
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## Delete the data from a Unify space
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You can remove a Unify space from your workspace by disabling it, which hides the space from the Segment UI, or by deleting it, which removes all data about that space from Segment's servers. Disabled or deleted spaces don't count toward your [Unify limits](/docs/unify/product-limits/).
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> warning "You can't reuse space names"
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> Don't use the names of previously disabled or deleted spaces for new Unify spaces.
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### Disable a Unify space
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Disabled spaces aren't accessible from the Segment app UI, but all data from your space remains on Segment's servers. Disabled spaces don't count toward your Unify space limit, and can be re-enabled by sending an email to the Customer Success team [(friends@segment.com)](mailto:friends@segment.com).
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To disable a Unify space, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include the following information:
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To delete a Unify space and all associated data, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include the following information:
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- Workspace slug
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- Unify space ID
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> success ""
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> You can find your Unify space ID by navigating to the Unify settings page and selecting **API Access**.
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### Delete a Unify space
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Deleted spaces, and all data associated with a deleted space, are permanently removed from Segment's servers. You can't recover a deleted space.
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- Unify space name
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> info " "
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> Segment typically completes Unify space deletion 30-45 days after you initiate a deletion request.
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#### (Optional) Remove Profiles Sync
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If you enabled Profiles Sync on the Unify space you'd like to delete, you must first remove the Profiles Sync connection before deleting your Unify space.
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To delete Profiles Sync:
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1. From the Segment app, navigate to the Unify tab and select Profile Sync.
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2. Select the Settings tab and click **Delete warehouse**.
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3. Follow the prompts to confirm deletion.
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To delete a Unify space, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include the following information:
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- Workspace slug
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- Unify space ID
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> success ""
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> You can find your Unify space ID by navigating to the Unify settings page and selecting **API Access**.
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> When you delete a Unify space, Segment removes all profiles, computed traits, audiences, journeys, and other settings related to the Unify space from internal Segment servers. Unify space deletion does not delete data from connected Twilio Engage destinations. To remove your data from external destinations, reach out to the individual destination about their deletion practices.
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## Delete your workspace data
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After you delete your workspace or account, Segment removes all data associated with each workspace within 30 days in a process called a [complete data purge](#what-is-a-complete-data-purge). For a data purge status update, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com).
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If you do not delete your workspace after you stop using Segment, **your data remains in Segment's internal servers until you submit a written deletion request**.
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If you don't delete your workspace after you stop using Segment, **your data remains in Segment's internal servers until you submit a written deletion request**.
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> warning "Purging data from workspaces deleted prior to March 31, 2022"
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> If you deleted your workspace prior to March 31, 2022, and would like to have data associated with your workspace purged from Segment's S3 archive buckets, email the Customer Success team [(friends@segment.com)](mailto:friends@segment.com) to create a support ticket. In your email to Customer Success, include either the slug or the ID of the workspace you'd like to have purged from internal Segment servers.
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