diff --git a/twilio-iac/helplines/sg/templates/workflows/master.tftpl b/twilio-iac/helplines/sg/templates/workflows/master.tftpl index 6a7edd0f3c..ad8c631696 100644 --- a/twilio-iac/helplines/sg/templates/workflows/master.tftpl +++ b/twilio-iac/helplines/sg/templates/workflows/master.tftpl @@ -6,7 +6,7 @@ "expression": "channelType =='voice' OR channelType =='web'", "targets": [ { - "expression": "(worker.waitingOfflineContact != true AND ((task.channelType == 'voice' AND worker.channel.chat.assigned_tasks == 0 AND worker.routing.skills HAS \"Calls\") OR (task.channelType != 'voice' AND worker.channel.voice.assigned_tasks == 0 AND (( worker.routing.skills HAS \"Chat\" AND task.preEngagementData.age <= 13) OR (worker.routing.skills HAS \"Youth\" AND task.preEngagementData.age > 13)) AND ((task.transferTargetType == 'worker' AND task.targetSid == worker.sid) OR (task.transferTargetType != 'worker' AND worker.sid != task.ignoreAgent))))) OR (worker.waitingOfflineContact == true AND task.targetSid == worker.sid AND task.isContactlessTask == true)", + "expression": "(worker.waitingOfflineContact != true AND ((task.channelType == 'voice' AND worker.channel.chat.assigned_tasks == 0 AND worker.routing.skills HAS \"Calls\") OR (task.channelType != 'voice' AND worker.channel.voice.assigned_tasks == 0 AND ((worker.routing.skills HAS \"Chat\" AND task.preEngagementData.age <= 13) OR (worker.routing.skills HAS \"Youth\" AND task.preEngagementData.age > 13)))) AND ((task.transferTargetType == 'worker' AND task.targetSid == worker.sid) OR (task.transferTargetType != 'worker' AND worker.sid != task.ignoreAgent))) OR (worker.waitingOfflineContact == true AND task.targetSid == worker.sid AND task.isContactlessTask == true)", "queue": "${task_queues.master}" } ]