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[[Support] Update contacting-cloudflare-support.mdx #24739

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[[Support] Update contacting-cloudflare-support.mdx #24739

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4 changes: 2 additions & 2 deletions src/content/docs/support/contacting-cloudflare-support.mdx
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Expand Up @@ -99,7 +99,7 @@ To submit a support case, follow these steps:
- A description of the actual results vs expected results
- Steps to reproduce the issue, with example URLs 
- Exact error messages
- HAR files
- [HAR files](/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/#generate-a-har-file)
- Screenshots
- Relevant logs from the origin web server
- Output from [test tools](/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/) such as MTR, traceroute, dig/nslookup, and cURL
Expand Down Expand Up @@ -130,7 +130,7 @@ _Packet Capture_
- pcap, pcapng, cap

Cloudflare Support only accepts the WARP diagnostics as compressed files.
Please do not upload ZIP or RAR files when sharing HAR files, and please do not share compressed documents like DOCX, XLSX or PPTX.
Please do not upload ZIP or RAR files when sharing [HAR files](/support/troubleshooting/general-troubleshooting/gathering-information-for-troubleshooting-sites/#generate-a-har-file), and please do not share compressed documents like DOCX, XLSX or PPTX.

The maximum file size is **20 MB**.
If you need to share a larger file, please provide a link to the file using Google Drive or a similar sharing platform of your choice.
Expand Down